/* ─── Troubleshooting — full-page chatbot + diagnosis panel ───
   Scoped copy of chat.html's widget styles (P1: this codebase deliberately
   accepts duplicated widget code across pages rather than a shared module
   -- see CLAUDE.md). Local --navy-mid/--border/--cyan-dim/--amber-dim
   overrides on .ts-app keep the widget's exact visual look regardless of
   style.css's slightly different global token values, without touching
   those globals for the rest of the page (nav/footer). */

.ts-app{
  --navy-mid:#0D1E36;
  --border:rgba(0,212,255,0.12);
  --cyan-dim:rgba(0,212,255,0.12);
  --amber-dim:rgba(255,179,64,0.12);
  height:calc(100vh - 64px);
  display:flex;
  overflow:hidden;
}

/* ── LEFT — conversation panel ── */
.ts-left{
  width:38%;min-width:360px;max-width:560px;flex-shrink:0;
  display:flex;flex-direction:column;
  background:#0B1E33;
  border-right:1px solid rgba(255,255,255,0.07);
}
.ts-left-head{
  display:flex;align-items:center;gap:10px;
  padding:14px 16px;background:#091527;
  border-bottom:1px solid rgba(0,212,255,0.1);flex-shrink:0;
}
.ts-left-head .cw-av{
  width:40px;height:40px;border-radius:50%;flex-shrink:0;
  background:rgba(0,212,255,0.1);border:1.5px solid rgba(0,212,255,0.45);
  display:flex;align-items:center;justify-content:center;overflow:hidden;
}
.ts-left-head .cw-av svg{width:22px;height:22px;}
.ts-left-head .cw-info{flex:1;min-width:0;}
/* Truncate instead of wrapping to a second line -- with three fixed-width
   buttons (avatar, Clear, Reach Expert) competing for space in the left
   panel's narrow column, an un-truncated name/status pushed the whole
   header much taller at viewport widths near ts-left's own min-width. */
.ts-left-head .cw-name{font-family:var(--font-display);font-size:14px;font-weight:700;color:var(--white);line-height:1.2;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.ts-left-head .cw-status{display:flex;align-items:center;gap:5px;font-size:11px;color:var(--green);margin-top:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.ts-left-head .cw-dot{width:6px;height:6px;border-radius:50%;background:var(--green);flex-shrink:0;}
.ts-left-head .cw-expert-btn{
  display:flex;align-items:center;gap:5px;
  background:rgba(0,212,255,0.08);border:1px solid rgba(0,212,255,0.35);
  color:var(--cyan);font-size:11px;font-weight:700;padding:5px 10px;border-radius:20px;
  cursor:pointer;font-family:var(--font-body);white-space:nowrap;
  transition:background .15s,border-color .15s;flex-shrink:0;
}
.ts-left-head .cw-expert-btn:hover{background:rgba(0,212,255,0.16);border-color:var(--cyan);}
.ts-left-head .cw-clear-btn{
  display:flex;align-items:center;gap:5px;
  background:rgba(140,160,184,0.08);border:1px solid var(--border);
  color:var(--steel);font-size:11px;font-weight:700;padding:5px 10px;border-radius:20px;
  cursor:pointer;font-family:var(--font-body);white-space:nowrap;
  transition:background .15s,border-color .15s,color .15s;flex-shrink:0;
}
.ts-left-head .cw-clear-btn:hover{background:rgba(255,255,255,0.06);border-color:var(--steel-dim);color:var(--white);}

/* messages */
.ts-msgs{
  flex:1;overflow-y:auto;padding:16px 14px 8px;
  display:flex;flex-direction:column;gap:2px;
  scrollbar-width:thin;scrollbar-color:#1A3354 transparent;
}
.ts-msgs::-webkit-scrollbar{width:3px;}
.ts-msgs::-webkit-scrollbar-thumb{background:#1A3354;border-radius:3px;}

.msg{display:flex;align-items:flex-end;gap:6px;}
.msg.bot{flex-direction:row;padding-right:32px;}
.msg.user{flex-direction:row-reverse;padding-left:32px;}
.msg-av{width:26px;height:26px;border-radius:50%;flex-shrink:0;overflow:hidden;display:flex;align-items:center;justify-content:center;margin-bottom:2px;}
.msg-av svg{width:26px;height:26px;display:block;}
.msg-body{display:flex;flex-direction:column;align-items:flex-start;max-width:86%;}
.msg.user .msg-body{align-items:flex-end;}
.msg-name{font-size:10px;color:var(--steel-dim);margin-bottom:3px;padding:0 12px;letter-spacing:.3px;}
.msg-bubble{position:relative;padding:9px 12px;font-size:13px;line-height:1.55;word-break:break-word;white-space:pre-wrap;}
.msg.bot .msg-bubble{background:#1C3250;color:var(--white);border-radius:18px 18px 18px 4px;}
.msg.bot .msg-bubble::after{content:'';position:absolute;bottom:0;left:-7px;width:0;height:0;border-style:solid;border-width:0 0 10px 9px;border-color:transparent transparent #1C3250 transparent;}
.msg.user .msg-bubble{background:var(--cyan);color:#062030;font-weight:500;border-radius:18px 18px 4px 18px;}
.msg.user .msg-bubble::after{content:'';position:absolute;bottom:0;right:-7px;width:0;height:0;border-style:solid;border-width:10px 0 0 9px;border-color:transparent transparent transparent var(--cyan);}
.msg-time{font-size:10px;color:var(--steel-dim);margin-top:3px;padding:0 12px;}
.msg.hide-av .msg-av{visibility:hidden;}
.msg.hide-av .msg-name{display:none;}

/* typing dots */
.typing-indicator{display:flex;gap:4px;padding:4px 2px;align-items:center;}
.typing-dot{width:7px;height:7px;border-radius:50%;background:var(--steel);animation:tsb 1.2s infinite ease-in-out;}
.typing-dot:nth-child(2){animation-delay:.2s;}
.typing-dot:nth-child(3){animation-delay:.4s;}
@keyframes tsb{0%,60%,100%{transform:translateY(0);opacity:.4;}30%{transform:translateY(-5px);opacity:1;}}

/* guided option buttons */
.chat-opts{display:flex;flex-direction:column;gap:5px;margin:2px 0 6px 32px;}
.chat-opts.scrollable{max-height:280px;overflow-y:auto;padding-right:4px;flex-shrink:0;}
.chat-opt-filter{
  position:sticky;top:0;z-index:1;
  background:var(--navy-mid);border:1px solid rgba(0,212,255,0.22);
  color:var(--white);border-radius:10px;padding:8px 11px;font-size:12.5px;
  font-family:var(--font-body);outline:none;margin-bottom:4px;
}
.chat-opt-filter::placeholder{color:var(--steel-dim);}
.chat-opt-filter:focus{border-color:rgba(0,212,255,0.5);}
.chat-opt{
  text-align:left;background:var(--navy-mid);border:1px solid rgba(0,212,255,0.22);
  color:var(--white);border-radius:12px;padding:9px 12px;font-size:12.5px;
  cursor:pointer;font-family:var(--font-body);display:flex;align-items:center;gap:8px;line-height:1.4;
  transition:background .15s,border-color .15s;
}
.chat-opt:hover{background:rgba(0,212,255,0.1);border-color:rgba(0,212,255,0.5);}
.chat-opt i{color:var(--cyan);font-size:12px;width:15px;text-align:center;flex-shrink:0;}
.chat-opt .chat-opt-meta{margin-left:auto;font-size:10px;color:var(--steel-dim);font-family:var(--font-mono);flex-shrink:0;}
.chat-opt:has(.chat-opt-text){align-items:flex-start;}
.chat-opt-text{display:flex;flex-direction:column;gap:2px;min-width:0;}
.chat-opt-desc{font-size:11px;color:var(--steel-dim);font-weight:400;white-space:normal;}
.chat-opt.back{border-color:var(--border);color:var(--steel);}
.chat-opt.back:hover{background:rgba(255,255,255,0.04);border-color:var(--steel-dim);}


/* ── SUGGESTIONS ── */
.ts-sugg{display:none;flex-direction:column;gap:5px;padding:0 14px 10px;flex-shrink:0;}
.sugg-chip{
  text-align:left;background:rgba(0,212,255,0.06);
  border:1px solid rgba(0,212,255,0.18);border-radius:22px;
  padding:8px 14px;font-size:12px;color:var(--cyan);
  cursor:pointer;font-family:var(--font-body);
  transition:background .2s,border-color .2s;
}
.sugg-chip:hover{background:rgba(0,212,255,0.13);border-color:rgba(0,212,255,0.45);color:var(--white);}

/* ── INPUT ROW ── */
.ts-input{display:flex;gap:7px;padding:12px 14px;background:#091527;border-top:1px solid rgba(0,212,255,0.1);flex-shrink:0;}
#chat-input{
  flex:1;background:#0D1E36;border:1px solid rgba(0,212,255,0.18);
  border-radius:8px;padding:9px 12px;color:var(--white);font-size:13px;
  font-family:var(--font-body);outline:none;transition:border-color .2s;
}
#chat-input::placeholder{color:var(--steel-dim);}
#chat-input:focus{border-color:rgba(0,212,255,0.45);}
#chat-send{
  width:38px;height:38px;flex-shrink:0;background:var(--cyan);border:none;
  border-radius:8px;cursor:pointer;display:flex;align-items:center;justify-content:center;
  transition:background .2s;
}
#chat-send:hover{background:#33DDFF;}
#chat-send:disabled{background:#1A3354;cursor:not-allowed;}
#chat-send svg{width:15px;height:15px;fill:var(--navy);}

/* ── RIGHT — diagnosis panel ── */
.ts-right{flex:1;min-width:0;overflow-y:auto;padding:14px clamp(12px,2vw,24px) 60px;background:var(--navy-deep);}
.ts-right-empty{height:100%;min-height:360px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;color:var(--steel-dim);gap:14px;}
.ts-right-empty i{font-size:42px;color:rgba(0,212,255,0.22);}
.ts-right-empty p{max-width:340px;font-size:13.5px;line-height:1.6;}
.ts-right-content{display:none;max-width:100%;}
.diag-box{background:var(--navy-mid);border:1px solid var(--border);border-radius:14px;padding:20px 22px;margin-bottom:18px;}
.diag-section{margin-top:26px;}

/* Product-lineage box (Make/Component/Model/Submodel) -- shared design
   with My Knowledgebase's product header (my-knowledgebase.html), reused
   here at the top of the right panel once "View Detailed Solution" is
   clicked (see fetchProductDetail/lineageCardHtml). */
.kb-detail-head{display:flex;align-items:flex-start;gap:14px;flex-wrap:wrap;}
.kb-detail-icon{width:46px;height:46px;border-radius:12px;background:var(--cyan-dim);display:flex;align-items:center;justify-content:center;color:var(--cyan);font-size:18px;flex-shrink:0;}
.kb-detail-title{font-family:var(--font-display);font-size:20px;font-weight:700;color:var(--white);}
.kb-detail-sub{font-size:12px;color:var(--steel);margin-top:3px;}
.kb-lineage-grid{display:flex;flex-wrap:wrap;gap:8px;flex:1 1 100%;margin-top:4px;}
.kb-lin-cell{flex:1 1 0;display:flex;flex-direction:column;gap:1px;background:var(--navy-deep);border:1px solid var(--border);border-radius:8px;padding:6px 12px;min-width:84px;}
.kb-lin-cell span{font-size:9px;letter-spacing:.6px;text-transform:uppercase;color:var(--steel-dim);}
.kb-lin-cell b{font-size:12px;color:var(--white);font-weight:600;}

.diag-label{font-size:11px;font-weight:700;letter-spacing:1px;text-transform:uppercase;color:var(--steel-dim);margin-bottom:9px;}
.diag-docs{margin-top:8px;display:flex;flex-direction:column;gap:12px;}
.diag-docs-empty{font-size:13px;color:var(--steel-dim);font-style:italic;background:rgba(140,160,184,0.05);border:1px solid var(--border);border-radius:10px;padding:12px 14px;}
.diag-docs .chat-content-card{margin:0;}
#diag-docs-tabbed{display:flex;flex-direction:column;gap:12px;}

/* Flowchart/Notes/Images/Videos sub-tabs -- same layout as Product
   Explorer's Related Content tab, themed for this page. */
.diag-subtabs{display:flex;gap:4px;background:var(--navy-mid);border:1px solid var(--border);border-radius:10px;padding:5px;}
.diag-subtab{flex:1;display:flex;align-items:center;justify-content:center;gap:6px;background:none;border:none;color:var(--steel);cursor:pointer;font-size:12px;font-weight:600;padding:8px;border-radius:7px;font-family:inherit;}
.diag-subtab:hover{color:var(--white);}
.diag-subtab.active{color:var(--cyan);background:var(--cyan-dim);}
.diag-subtab-count{font-size:10px;background:var(--navy-deep);border-radius:8px;padding:1px 6px;}

/* Left-panel solution card -- shown immediately on selection, no login
   required (SHORT/LONG DESCRIPTION, POSSIBLE SOLUTIONS + the "View
   Detailed Solution" button that gates the document library). */
.chat-solution-card{margin:2px 0 6px 32px;background:var(--navy-mid);border:1px solid var(--border);border-radius:13px;padding:16px 18px;}
.chat-solution-label{font-size:11.5px;font-weight:700;letter-spacing:.4px;color:var(--white);margin:14px 0 5px;}
.chat-solution-label:first-child{margin-top:0;}
.chat-solution-text{font-size:13px;color:var(--steel);line-height:1.55;white-space:pre-wrap;}
.chat-solution-btn{
  display:inline-flex;align-items:center;margin-top:16px;
  background:transparent;color:var(--cyan);border:1px solid rgba(0,212,255,0.5);
  border-radius:8px;padding:9px 16px;font-size:12.5px;font-weight:700;
  cursor:pointer;font-family:var(--font-body);transition:background .2s,border-color .2s;
}
.chat-solution-btn:hover{background:rgba(0,212,255,0.1);border-color:var(--cyan);}
.chat-solution-btn:disabled{opacity:.6;cursor:not-allowed;}

/* content cards (troubleshooting articles, flowcharts) */
.chat-content-card{background:var(--navy-mid);border:1px solid var(--border);border-radius:13px;overflow:hidden;font-size:12.5px;flex-shrink:0;}
.chat-cc-head{display:flex;align-items:center;gap:7px;padding:10px 13px;border-bottom:1px solid var(--border);}
.chat-cc-type{font-size:10px;font-weight:700;padding:2px 7px;border-radius:4px;letter-spacing:.3px;}
.chat-cc-type.troubleshoot{background:rgba(0,212,255,0.1);color:var(--cyan);}
.chat-cc-type.flowchart{background:var(--amber-dim);color:var(--amber);}
.chat-cc-type.video{background:rgba(248,113,113,0.1);color:#F87171;}
.chat-cc-type.image{background:rgba(74,222,128,0.1);color:var(--green);}
.chat-cc-id{font-family:var(--font-mono);font-size:10px;color:var(--steel-dim);flex-shrink:0;}
.chat-cc-title{font-size:12px;font-weight:700;color:var(--white);line-height:1.3;}
.chat-cc-body{padding:11px 13px;font-size:12.5px;color:var(--steel);line-height:1.55;}
.chat-cc-body h3{font-size:12px;font-weight:700;color:var(--cyan);margin:3px 0 4px;}
.chat-cc-body ul,.chat-cc-body ol{margin:4px 0 4px 16px;}
.chat-cc-body li{margin-bottom:2px;}
.chat-cc-body p{margin:0 0 5px;}
.chat-cc-body strong,.chat-cc-body b{color:var(--white)!important;}
.chat-cc-body img{max-width:100%;height:auto;border-radius:6px;margin:6px 0;}
.chat-cc-preview{white-space:pre-wrap;}
/* Expanded state renders real sanitized HTML (images, lists, etc.) instead
   of the plain-text preview -- drop pre-wrap so the article's own <p>/<br>
   tags control layout instead of doubling up on line breaks. Migrated
   Word-document HTML can carry inline styles (position:absolute/fixed,
   float, fixed pixel widths) that would otherwise overlap or hide
   adjacent text/images inside this narrow card -- forced the same way
   this file already forces color/background-color on migrated content
   above, since inline styles otherwise win on specificity over a plain
   class rule. */
.chat-cc-preview.chat-cc-full{white-space:normal;overflow-wrap:break-word;word-break:break-word;}
.chat-cc-preview.chat-cc-full *{
  position:static!important;
  float:none!important;
  max-width:100%!important;
}
.chat-cc-preview.chat-cc-full img{
  display:block;
  max-width:100%!important;
  height:auto!important;
  border-radius:6px;
  margin:10px auto;
}
.chat-cc-preview.chat-cc-full table{width:100%!important;border-collapse:collapse;display:block;overflow-x:auto;}
.chat-cc-preview.chat-cc-full td,.chat-cc-preview.chat-cc-full th{border:1px solid var(--border);padding:4px 6px;}
.chat-cc-expand{display:inline-block;margin-left:auto;flex-shrink:0;background:none;border:1px solid var(--border);color:var(--cyan)!important;font-size:11.5px;font-weight:600;padding:5px 10px;border-radius:14px;cursor:pointer;font-family:var(--font-body);text-decoration:none;}
.chat-cc-expand:hover{background:rgba(0,212,255,0.08);}
.chat-cc-flow-svg{background:#fff;border-radius:8px;padding:8px;overflow:auto;}
.chat-cc-flow-svg svg{max-width:100%;height:auto;display:block;margin:0 auto;}
.chat-cc-flow-svg pre{margin:0;padding:0;}
.chat-cc-flow-svg *{color:initial!important;background-color:initial!important;}
.chat-cc-flow-locked{position:relative;border-radius:8px;overflow:hidden;height:180px;}
.chat-cc-flow-blur{position:absolute;inset:0;background:repeating-linear-gradient(135deg,#dfe6ee,#dfe6ee 10px,#c9d3de 10px,#c9d3de 20px);filter:blur(6px);}
.chat-cc-flow-lockmsg{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:9px;text-align:center;padding:12px;background:rgba(11,20,34,0.55);}
.chat-cc-flow-lockmsg i{color:var(--amber);font-size:18px;}
.chat-cc-flow-lockmsg span{color:var(--white)!important;font-size:12px;font-weight:600;max-width:220px;}
.chat-cc-unlock-btn{display:inline-block;background:var(--cyan);color:var(--navy-deep)!important;font-size:11.5px;font-weight:700;padding:6px 14px;border-radius:14px;text-decoration:none;}
.chat-cc-unlock-btn:hover{opacity:.88;}
.chat-cc-media{position:relative;background:var(--navy-deep);border-radius:7px;height:90px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:6px;border:1px solid var(--border);color:var(--steel-dim);}
.chat-cc-media.video{cursor:pointer;}
.play-btn{width:36px;height:36px;border-radius:50%;background:rgba(248,113,113,0.12);border:2px solid #F87171;display:flex;align-items:center;justify-content:center;color:#F87171;font-size:13px;}
.chat-cc-media.video:hover .play-btn{background:rgba(248,113,113,0.25);}
.media-label{font-size:10px;}
.chat-cc-flow{display:flex;flex-direction:column;gap:0;}
.chat-flow-step{display:flex;align-items:flex-start;gap:8px;padding:5px 0;}
.chat-flow-num{width:20px;height:20px;border-radius:50%;background:var(--amber-dim);color:var(--amber);font-size:10px;font-weight:700;flex-shrink:0;display:flex;align-items:center;justify-content:center;}
.chat-flow-line{width:1px;background:rgba(255,179,64,0.3);flex:1;margin:1px 0 0 10px;min-height:6px;}
.chat-flow-text{font-size:12px;color:var(--steel);line-height:1.4;padding-top:1px;}

/* ── EXPERT MODAL (identical to chat.html's) ── */
.cm-overlay{display:none;position:fixed;inset:0;z-index:200;background:rgba(0,0,0,0.72);align-items:center;justify-content:center;padding:20px;backdrop-filter:blur(4px);}
.cm-overlay.open{display:flex;}
.dx-expert-modal{
  position:relative;background:var(--navy);border:1px solid var(--border);
  border-radius:16px;width:min(520px,calc(100% - 32px));
  max-height:calc(100vh - 60px);display:flex;flex-direction:column;
  animation:tspop .2s ease;overflow:hidden;
}
@keyframes tspop{from{opacity:0;transform:scale(.96);}to{opacity:1;transform:scale(1);}}
.dx-expert-head{display:flex;align-items:flex-start;gap:12px;padding:20px 22px;border-bottom:1px solid var(--border);flex-shrink:0;}
.dx-expert-icon{width:40px;height:40px;border-radius:10px;flex-shrink:0;background:var(--cyan-dim);display:flex;align-items:center;justify-content:center;color:var(--cyan);font-size:16px;}
.dx-expert-title{font-family:var(--font-display);font-size:17px;font-weight:700;color:var(--white);}
.dx-expert-sub{font-size:12px;color:var(--steel);margin-top:2px;line-height:1.4;}
.dx-expert-body{padding:18px 22px;overflow-y:auto;}
.dx-expert-foot{display:flex;gap:9px;justify-content:flex-end;padding:14px 22px;border-top:1px solid var(--border);flex-shrink:0;background:var(--navy-deep);}
.dx-sum{background:var(--navy-mid);border:1px solid var(--border);border-radius:11px;overflow:hidden;}
.dx-sum-head{background:var(--navy-deep);padding:12px 16px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:9px;}
.dx-sum-head .dx-sum-logo{font-family:var(--font-display);font-weight:700;font-size:13px;color:var(--white);}
.dx-sum-head .dx-sum-logo span{color:var(--cyan);}
.dx-sum-badge{margin-left:auto;font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;padding:3px 8px;border-radius:9px;}
.dx-sum-badge.urgent{background:rgba(248,113,113,0.12);color:#F87171;}
.dx-sum-badge.prod{background:var(--amber-dim);color:var(--amber);}
.dx-sum-badge.gen{background:rgba(140,160,184,0.1);color:var(--steel);}
.dx-sum-rows{padding:4px 16px 12px;}
.dx-sum-row{display:grid;grid-template-columns:120px 1fr;gap:10px;padding:8px 0;border-bottom:1px solid rgba(140,160,184,0.07);font-size:12.5px;}
.dx-sum-row:last-child{border-bottom:none;}
.dx-sum-label{color:var(--steel-dim);font-weight:600;}
.dx-sum-val{color:var(--white);}
.dx-sum-val.muted{color:var(--steel-dim);font-style:italic;}
.dx-sum-note{font-size:11.5px;color:var(--steel);padding:10px 16px;background:var(--navy-deep);border-top:1px solid var(--border);line-height:1.5;}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:12px;}
.form-group{display:flex;flex-direction:column;gap:4px;margin-bottom:12px;}
.form-label{font-size:11px;font-weight:600;color:var(--steel);letter-spacing:.3px;}
.form-input{background:#0D1E36;border:1px solid rgba(140,160,184,0.2);border-radius:8px;padding:9px 11px;color:var(--white);font-size:12.5px;font-family:var(--font-body);outline:none;transition:border-color .2s;}
.form-input::placeholder{color:var(--steel-dim);}
.form-input:focus{border-color:rgba(0,212,255,0.4);}
.form-select{appearance:none;cursor:pointer;}
textarea.form-input{resize:vertical;}
.icon-btn{background:none;border:none;color:var(--steel-dim);cursor:pointer;font-size:14px;padding:4px 5px;border-radius:6px;transition:color .15s,background .15s;}
.icon-btn:hover{color:var(--white);background:rgba(255,255,255,0.06);}

@media(max-width:900px){
  .ts-app{height:auto;flex-direction:column;}
  .ts-left{width:100%;max-width:100%;height:70vh;border-right:none;border-bottom:1px solid rgba(255,255,255,0.07);}
  .ts-right{height:auto;}
}
@media(max-width:520px){
  .form-row{grid-template-columns:1fr;}
  .dx-sum-row{grid-template-columns:1fr;gap:2px;}
}