35 years on the floor.
Now it's yours.
After working 14-hour days for three and a half decades, the hardest problem wasn't fixing machines — it was being in only one place at a time. 1,200 customers, one expert. The only answer was to put everything I know somewhere everyone can reach it.
We've worked on every kind of machine: auto makers, jet engine makes, 16-axis systems, robots hanging upside down, medical equipment, Steinway piano programming. If it has a CNC control, we've seen it fail, and we've brought it back.
This knowledgebase is the sixth attempt — built on 35 years of iteration starting with a dBase II database on an Apple with two floppy drives and no hard disk. The pipeline has changed. The goal hasn't.
When a machine goes down, every hour costs thousands. The expert is already at three other shops. By the time they arrive, someone's tried something wrong — and now it's a four-times-harder fix.
The only answer: put the expert's knowledge into a format that travels. That's what this is.
Six iterations. One mission.
The problem we're solving is not new. We've been building versions of this platform since 1989 — each one better than the last, each one shaped by more machines repaired, more technicians trained, more alarms solved.
"Knowledge is for everyone to have. Knowledge is not the cost — putting the knowledge down is the cost."
Machine down. Every hour costs $2,000–$10,000 in lost production. The expert is already at three other shops. By the time they arrive, someone's tried the wrong thing — and turned a 2-hour fix into an 8-hour one.
We've worked on auto makes, jet engine plants, 16-axis systems, robots hanging upside down, medical equipment, and Steinway piano CNC programming. If it has a CNC control, we've seen it fail and brought it back.
The only answer to the expert bottleneck is to put the expert's knowledge somewhere everyone can reach it — structured, searchable, always growing.