Pricing

Simple, scalable access

Every module is currently free. Paid subscriptions unlock email support, phone callbacks, and multi-user team access.

Free right now: All knowledgebase modules are available at no cost while we grow. Grab access today.
Free introductory offer for a short time Explore as Guest
Pay as you go — no subscription needed
Single session
$25
one product · 24-hour access
  • Full content for 1 product
  • Alarms, flowcharts, video, images
  • No recurring fees
  • Upgrade anytime
Buy 1 session
Best value
10-credit pack
$200
10 sessions · $20 each
  • 10 diagnostic sessions
  • Credits never expire
  • Use across any products
  • Upgrade anytime
Buy 10 credits
Per alarm lookup
$5
single alarm or symptom
  • One alarm / symptom
  • Related content included
  • No recurring fees
  • Full product access
Buy 1 lookup

Pay-per-use unlocks full content for the selected product for 24 hours, billed at purchase.

Enterprise — detailed pricing

Team & company licensing

Flexible multi-user plans for shops with large teams or multi-site operations. Scale seats and term to fit — every plan includes the full diagnostic platform.

5–100+ seats
Add users as your team grows
Unlimited modules
Every product & control covered
Priority support
Phone callback within 2 hours
SAP integration
Custom-branded portals
License pricing by term
All prices in USD · per organization
Unlimited-module tier
Plan Users 1 month 6 months 12 months 24 months Best rate
5 products5$63$188$313$531
Unlimited5$500$1,500$2,500$4,250
5 products10$100$300$500$850
Unlimited10$800$2,400$4,000$6,800
5 products50$400$1,200$2,000$3,400
Unlimited50$3,200$9,600$16,000$27,200
5 products100$750$2,250$3,750$6,375
Unlimited100$6,000$18,000$30,000$51,000
Need more than 100 seats or a tailored package? We'll build a custom quote.
Request a quote
Or subscribe — single user
Starter
$10
per month · 1 product
  • 1 knowledgebase module
  • Full alarm reference
  • Diagnostic flowcharts
  • Mobile app access
  • Email support
  • Phone callback
Get started
Most popular
Pro
$200
per month · all modules
  • Unlimited modules
  • Full alarm reference
  • Diagnostic flowcharts
  • Mobile app access
  • Email support
  • Phone callback
Get Pro access
Annual
$1,000
per year · all modules
  • Unlimited modules
  • Full alarm reference
  • Diagnostic flowcharts
  • Mobile app access
  • Email support
  • Phone callback (≥$4,000)
Get annual access
Subscribe — pick your team size

Every plan works for a single engineer or a whole shop floor

Choose how many people need access, how many products, and your billing term — the price updates below.

Term
How many users?
How many products?
Need something different?

If none of these fit — more users, specific makes only, multi-site rollout, on-prem hosting, or bundled expert hours — tell us what you need and we'll price it for you.

Premium Technical Support

Ask our CNC specialists directly. Choose the response speed that matches how urgent your problem is.

Feedback & general questions
Free
Response within 48 hours

General product questions, feedback, and non-urgent guidance.

Email support
$5/ question
Response within 8 hours

Up to 3 exchanges with an expert on the same issue.

Fastest email
Express email support
$10/ question
Response within 2 hours

Priority queue for production-critical faults.

Phone support
$100
4 × 15-minute call blocks

Talk an expert through the machine live — best when it's down.

Email support

Included on subscriptions $595/year and above. Reach our experts directly when you're stuck.

Phone callback within 2 hrs

Available on annual subscriptions $4,000 and above. Real engineers, not a call center.

Live database updates

When your specific machine is down, we can push targeted updates to your subscription in real time.